WHY BUY KOMAZA HAIR ANALYSIS SERVICE

We all have many similarities but no one is exactly the same. There is so much information out there; what to do, what not to do, what product to use, and an abundance of poor advice that can cause more damage to your hair. It is enough to make your head spin when it comes to taking care of your hair.

Let us eliminate your frustration, save you time, and free up cabinet space from all the products that you have tried that do not seem to work for your hair. Our certified hair practitioners are here to help you get on track by offering you personalized attention because there is no one exactly like you.

Our Hair Analysis Service will be able to advise you on:

  • Hair porosity (the ability of your hair to retain moisture).
  • The condition of your hair and how to correct many issues.
  • The best care for your texture.
  • Any signs of follicular dystrophy or early signs of thinning.
  • Proper hair care techniques.

YOUR PERSONAL HAIR PRACTITIONERS

Our focus combines the science of the body, hair and scalp to help you better understand the connection between your health and your hair.

We practice actively listening and are very thorough so that we may offer you advice that suits your needs.

There is no judgement, just encouragement. We take our time so that you know you are valued. Our aim is to make your experience both effortless and pleasant while providing you with a wealth of knowledge.

Our friendly and knowledgeable Hair Practitioners are here to help you with all of your hair care needs. We understand how different each of our hair textures can be and are prepared to assist you with your questions and concerns.

Single strand knot

HAIR ANALYSIS FAQ’s

Q:  Can anyone with any hair texture get the Hair Analysis?

A: Yes, if your are concerned about the state of your hair regardless of your hair type the Hair Analysis service is for you.

 

Q. Will you be able to tell me my hair type with the Hair Analysis?

A: Yes, but you do not need the Hair Analysis Service for us to tell you your hair type. We also do not follow hair typing as we do not find it as useful or important as knowing your porosity.

 

Q. Do you test my hair strands for any vitamin or mineral deficiencies?

A. No, this is not a chemical testing analysis. Testing the hair strands for vitamin and mineral deficiencies or  overload is not the best way to get results. Getting a blood test is the surest way of knowing any vitamin and mineral deficiencies or overload.

 

Q: How long does the Hair Analysis process take?

A: 14 business days (excluding weekends and holidays) from when we receive your hair samples.

 

Q: Will I get instructions on what to do?

A: Yes, once you purchase the Hair Analysis service you will be able to download the instructional package from your Komaza Hair Care account.

 

Q: Do I have to wash my hair to send in a hair sample?

A: Yes, it is very important that you follow the instructions that are provided. We will contact you if we receive a hair sample that can not be analyzed properly which can prolong your process.

 

Q: Do I have to fill out the questionnaire?

A: Yes, we ask you to fill out the questionnaire in your downloadable instructional package as thorough as possible. 

 

Q: Which mail service should I use to send my Hair Sample?

A: You may use any method of shipping you are most comfortable with, however, for most samples an envelope and stamp is sufficient.

 

Q: Can I cut hair from specific areas to use as my hair sample ?

A: Absolutely not. Please read and follow the instructions that are provided. This is very important because cutting your hair will not give us a proper assessment.

 

Q: What will I need at the time of my consult?

A: You will need to have access to the internet and please allow 1 hour of your time.

 

Q: Will I get a written report?

A: Yes, you will receive an e-mail with a report which will have your images and recommendations.

 

Q: How do I check the status of my personal hair analysis?

A: When you purchase the Hair Analysis you will be sent an order confirmation immediately, given that you have provided us with an e-mail address. You will then have access  the downloadable instructions. Once we receive your hair sample we will notify you that we have received your sample or you can log into your account and see the status of your Hair Analysis.

 

Q: Is this service offered internationally?

A: Yes, we welcome everyone anywhere who need this service.

 

Q: What do you do with the hair sample after the hair analysis has been completed?

A: We  dispose of your hair sample through a bio hazard service .

 

Q: How long do you keep each hair analysis report on file?

A: Once we send  your results you will be responsible for the location of your files. We do not keep files longer than a year.

 

Q: If I have to cancel my consultation how far in advance should I cancel?

A: We understand life happens. We ask that you cancel as soon as you know or at least 12 hour prior to you appointment.

 

Q: How long do I have to send in my hair sample?

A: You will have 3 months from the purchase date of you Hair Analysis to send in your hair sample. After 3 months you will be charged a 25% cancellation fee and the balanced will be refunded to you.

 

Q: Do you share any of my Hair Analysis information or results?

A: Absolutely, NOT. However, your images may be used for educational purposes within the company. Your identification will not be disclosed.

 

Q: Will I be able to receive a recorded copy of my phone consultation?

A: Sure! You will have to request a copy. All calls (including live video calls) may be recorded for training purposes.